Delivery, Returns & Warranty
Returns & Exchanges
Do you accept returns or exchanges?
Because most furniture, interior elements and custom-designed products created by Melle Koot Ontwerpstudio are produced specifically for each client and project, returns and exchanges are generally not accepted.
For standard products purchased directly through our website, return requests may be considered within 14 days of delivery, provided that:
The item is unused and undamaged;
The item is returned in its original packaging;
The item has not been custom-made, modified or produced to client specifications.
Return shipping costs are the responsibility of the customer unless otherwise agreed in writing. Custom furniture, bespoke interior elements, prototypes, commissioned designs and consultancy services are non-refundable. If you believe there are exceptional circumstances, please contact us and we will review your request on a case-by-case basis.
Can I cancel my order?
Orders for custom furniture, bespoke products and design services may be cancelled within 24 hours of written order confirmation. Once production, material procurement or design development has commenced, cancellation fees may apply based on work completed and costs incurred.
Custom projects and commissioned work cannot be cancelled once fabrication or implementation has started.
Product Warranty
What warranty do you provide?
Melle Koot Ontwerpstudio warrants that furniture and interior products supplied directly by the studio are free from material and manufacturing defects under normal residential or commercial use. Unless otherwise specified in writing, a warranty period of 24 months applies from the date of delivery.
If a defect covered by the warranty occurs, we may, at our discretion:
Repair the product;
Replace the affected component;
Provide a suitable alternative solution.
Proof of purchase must be provided when submitting a warranty claim.
What is not covered by the warranty?
The warranty does not cover:
Normal wear and tear;
Improper installation by third parties;
Incorrect use or maintenance;
Accidental damage;
Damage caused by moisture, fire or environmental conditions;
Modifications performed by third parties.
As many products are handcrafted and produced from natural, reclaimed or sustainable materials, variations in colour, grain, texture, patina and finish are considered inherent characteristics and not defects.
Production & Lead Times
How long does production take?
Each project is unique. Production and delivery times depend on:
Project complexity;
Material availability;
Production planning;
Supplier lead times.
Estimated timelines are communicated during the quotation and project planning phase. Delivery dates are indicative and cannot be guaranteed.
Are products made to order?
Yes.
Most furniture pieces, interior elements and design solutions are made to order specifically for each client. This allows us to optimise quality, craftsmanship and sustainability while tailoring each solution to its intended environment.
Delivery & Shipping
Do you deliver internationally?
Depending on the project and product type, Melle Koot Ontwerpstudio can deliver within the Netherlands, throughout Europe and, in selected cases, internationally.
Please contact us for project-specific shipping possibilities and quotations.
How are products delivered?
Smaller furniture and interior products are carefully packaged and shipped through professional courier services. Large furniture, custom installations and interior elements may be transported via specialised logistics partners or delivered directly to the project location.
Delivery methods are determined according to the dimensions, weight and complexity of the product.
Is packaging included?
Standard packaging is included in the delivery costs. For oversized furniture, custom crating, international freight transport or specialised handling, additional charges may apply and will be communicated prior to shipment.
Will my shipment be insured?
All shipments are carefully packed and transported through professional logistics providers. Where applicable, shipments are insured during transport. Tracking information will be provided whenever available.
What if my order arrives damaged?
Please inspect your delivery immediately upon receipt.
If damage is visible:
Note the damage on the delivery receipt.
Take detailed photographs of the packaging and product.
Retain all packaging materials.
Contact Melle Koot Ontwerpstudio as soon as possible.
Failure to report transport damage within a reasonable period may affect any claim with the carrier.
Installation
Do you offer installation services?
Installation services may be available depending on the project location and scope. For larger interior projects, Melle Koot Ontwerpstudio can coordinate installation with qualified contractors, craftsmen or project partners.
Availability will be discussed during the project planning phase.
Do you provide installation instructions?
Where applicable, installation guidelines and technical specifications will be supplied with the product or project documentation. Clients and contractors remain responsible for ensuring safe and compliant installation in accordance with local regulations.
Sustainable Materials
Why can products vary slightly in appearance?
Melle Koot Ontwerpstudio works extensively with sustainable, reclaimed and natural materials.
As a result, variations in:
Colour
Grain pattern
Texture
Surface finish
Natural markings
are part of the character of the material and contribute to the uniqueness of each piece.
These natural variations are not considered defects but an integral aspect of sustainable craftsmanship.
Contact
For questions regarding delivery, warranty, returns or project logistics, please contact Melle Koot Ontwerpstudio through the contact page of this website.